A POEPsie a day keeps the sadness away

Return Policy

At Kak Snaaks, we only accept returns for products that are defective or damaged upon arrival.

To qualify for a return:

* The item must have a manufacturing defect or arrive damaged.

* You must notify us within 7 days of receiving your order.

* Proof of purchase and clear photos of the defect or damage may be required.

We do not accept returns or exchanges for:

* Change of mind

* Incorrect size selection

* Normal wear and tear

* Products damaged through misuse

Once your return request has been approved, we will arrange a replacement or refund where applicable.

For return inquiries, please contact us at kaksnaaks1@gmail.com.

Shipping Information

At Kak Snaaks, we aim to get your order to you as quickly as possible.

Processing Time

All orders are processed within 3–7 business days after payment has been received and confirmed.

Delivery Time

Once your order has been dispatched:

* Major centres such as Johannesburg, Pretoria, Cape Town, and Durban can typically expect delivery within 1–3 business days.

* Outlying and remote areas may experience slightly longer delivery times depending on the courier service.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Free Shipping

Free shipping may be offered on selected promotions or orders above a specified value. Any applicable free shipping offers will be displayed at checkout.

Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to courier services, weather conditions, public holidays, or other circumstances beyond our control.

If you have any questions regarding your order, please contact us and we’ll be happy to assist.